Terms, cancellations & refunds

El Balcón de las Américas is a family of restaurants in South Florida. Each location is an independently owned company that prepares and charges for its own orders. When you place an order, it is assigned to the location that will prepare it — shown on the checkout, on your confirmation page and on your receipt — and the charge on your card statement comes from that location.

• B1 Coral Springs

  7932 W Sample Rd, Margate, FL 33065 · (954) 346-4590

• B2 Margate

  1441 N State Road 7, Margate, FL 33063 · (954) 984-5922

• B3 Sawgrass

  11901 W Sunrise Blvd, Plantation, FL 33323 · (954) 915-1141

• B4 Deerfield Beach

  246 S Powerline Rd, Deerfield Beach, FL 33442 · (954) 420-9522

• B5 Boca Raton · Sandalfoot Blvd

  9964 Sandalfoot Blvd, Boca Raton, FL 33428 · (561) 477-2737

• B6 Pembroke Pines

  15931 Pines Blvd, Pembroke Pines, FL 33027 · (954) 433-3938

• B7 Boca Raton · Glades Rd

  9834 Glades Rd, Suite C-13/C-14, Boca Raton, FL 33434 · (561) 576-2305

• B8 Fort Lauderdale

  1823 E Commercial Blvd, Fort Lauderdale, FL 33308 · (754) 701-4262

Orders need at least 36 hours of notice before the delivery or pickup time. Prices are in US dollars and shown before payment, together with any delivery fee and minimum for your area. Sales tax is calculated at checkout. Payment is taken in full when you place the order, securely through Stripe; we never see or store your card details.

Catering is prepared to order, so we buy and prep for your event ahead of time. To cancel or change an order, call the location preparing it (listed above) or email ba@balconamericas.com with your order number:

• More than 36 hours before your delivery or pickup time: full refund, or change the order at no charge.
• Less than 36 hours before: we may have already started preparing. We will do our best to accommodate changes, but a refund is not guaranteed.
• Not picked up or nobody available to receive a delivery: the order is not refundable.

If something is wrong with your order — a missing item, food that arrived damaged, a mistake on our side — contact the location the same day and we will replace the item or refund it. Refunds go back to the original card, issued by the location that charged you, and usually appear within 5–10 business days depending on your bank.

Delivery is available in the areas served by each location, checked by ZIP code before you pay. The delivery fee and any order minimum are shown before checkout. If we cannot deliver to your address, pickup at any location is always available. Please make sure someone is available to receive the order at the scheduled time.

Our kitchens handle wheat, dairy, eggs, soy, nuts, fish and shellfish. Tell us about any allergy in the order notes and we will pass it to the kitchen, but we cannot guarantee an allergen-free environment.

For anything about an order, the fastest route is the location preparing it. You can also reach us at ba@balconamericas.com or (888) 407-1146.